PRODUCT INFORMATION
When do you restock your items?
We periodically restock our products. Please CONTACT US if there is something in particular that you are after that is showing as sold out and we can let you know if/when they are expected to return.
Sizing
Please refer to the following charts when deciding on sizes of products.
What size hat should I buy?
What size bag should I buy?
What size picnic mat should I buy?
You can find your way back to our Customer Care FAQ's here.
RETURNS
Do you accept returns?
Yes, we want all of our customers to purchase with confidence from us. We understand that buying on the internet can sometimes be tricky and that you may have ordered the wrong size or your colour choice was not approved by your toddler.
We gladly accept returns on full priced items (excluding personalised) purchased from our online store within fourteen (14) days of delivery and will provide you with an online store credit voucher to the value of your original item purchased (less postage).
How do I return or exchange an item?
Please contact us with the name that you entered at checkout and the order number (if known) and let us know which full priced item you would like to return or exchange.
Send back the items to:
Little Renegade Company,
PO Box 211
Nobby Beach QLD 4218
We will email you once your item/s have returned back to us and we will issue you with a store credit for our online store.
Our store credits are valid for six (6) months from the date of issue. After the expiration date, we reserve the right to deem any unused credit values null and void. All exchange shipping costs are the responsibility of the customer, except for return of faulty goods.
The products must be returned to us in its original condition and packaging, not washed, worn or altered in any way and have the original tags and tickets attached. Returned items not received in their original state, will be returned to the customer once customer has re-paid the shipping cost. We reserve the right to reject a return if we conclude it is not in a new condition.
Do you accept returns on sale items?
We do not accept returns or exchanges on sale items.
I think my item is faulty…
We pride ourselves on providing products of the highest standard and quality. If you have received an item which was purchased from our online store with a defect or if you feel your item is faulty, please contact us so we can guide you through the returns process and help resolve the problem as quickly as possible. Please note that we'll need a photo or two showing the defect/fault and will need the name used to purchase the product. If we deem the product as faulty, we will give you a solution to repair, refund or exchange the product if it is within three (3) months of purchase.
If a refund is agreed upon, you will be refunded the cost you paid for the product minus any discounts and shipping fees. You will be refunded the same way you paid.
If you purchased the item/s from one of our awesome stockists, please contact them directly and they will help solve the problem with you.
Warranty
All of our products come with a 3 month warranty against manufacturing defects. Some parts of our products are not covered under warranty due to the nature of materials used and for whom the intended user may be e.g. leather peaks on our snapback caps as these can be rubbed against the ground and walls and cause damage, rubber zipper pulls as these may be pulled off and do not affect the use of a bag, bag tags as these can be pulled roughly and cause the chain or rubber to break. We do not warrant any items that we have gifted due to promotions.
Supply Issue
We do our very best to make sure we have all of our inventory is correct, if for some reason our numbers are out and we cannot fulfil an order, we will issue a refund.
You can find your way back to our Customer Care FAQ's here.
