Eligible full-priced items can be returned within 14 days of delivery for Store Credit only.
RETURNS & PRODUCT SUPPORT
Returns & Warranty
Need to return something or think there may be a problem with your product? We’ve kept everything simple below.
Send us your order details and clear photos and we’ll assess the issue fairly.
Little Renegade products are covered for genuine manufacturing faults.
CHANGE OF MIND
Returns for Store Credit
Eligible full-priced items can be returned within 14 days of delivery for Store Credit only.
We do not provide refunds for change-of-mind returns. Approved returns are issued as online Store Credit for the amount paid for the item, excluding original shipping charges.
Store Credit is valid for 6 months from the date it is issued.
Within 14 days
Contact us and return the item within 14 days of delivery.
New condition
The item must be unworn, unused, unwashed, unaltered and suitable for resale.
Tags attached
Original tags, tickets and packaging must be included.
Not eligible for change of mind
Personalised products and sale or clearance items cannot be returned for change of mind.
Return postage
Change-of-mind return postage and any exchange shipping costs are the customer’s responsibility.
RETURN PROCESS
How to return an item
Contact us first
Send us the name used at checkout, your order number if available and the item you would like to return.
Wait for confirmation
We’ll confirm whether the item meets the change-of-mind return conditions before you send it back.
Send your return
Pack it securely with the original tags and packaging. We recommend using tracked postage.
Store Credit issued
Once your approved return is received and checked, we’ll issue your online Store Credit.
RETURN ADDRESS
Little Renegade Company
CONTACT US FIRST
PO Box 211
Nobby Beach QLD 4218
Australia
FAULTY OR DAMAGED ITEMS
Think something isn’t quite right?
Send us the details and we’ll take a look.
Please include your order number or proof of purchase, a short description of the issue and clear photos showing the problem.
Every claim is assessed individually. If the product has a genuine fault, we’ll work with you on the appropriate solution.
BUILT FOR ACTIVE KIDS
Abrasive scraping
Excessive pulling
Overloading
Normal wear & tear
Faults vs everyday wear, accidents & rough use
Our gear is made for real life, school days and adventures. Some damage, however, is caused by wear or use rather than a manufacturing fault.
Holes, fraying or surface damage caused by dragging or rubbing products against concrete, brick, asphalt or other rough surfaces.
Torn straps, loops or seams caused by tugging, swinging or heavy pulling.
Damage caused by overfilling bags, forcing zips closed or placing excessive strain on seams and fastenings.
Gradual fading, scuffs, stains and cosmetic wear from normal use are not usually manufacturing faults.
Bought from Little Renegade?
Contact us directly so we can review the issue with you.
Bought from a stockist?
Please contact that retailer first with your proof of purchase.
PRODUCT SUPPORT
Little Renegade product warranty
Manufacturing defects
Little Renegade Company products include a 3-month warranty against genuine manufacturing defects in materials or workmanship from the date of purchase.
This does not cover normal wear and tear, accidental damage, misuse or damage caused by rough handling.
How to make a claim
START A CLAIM
Contact us with your proof of purchase, a description of the issue and clear photos. We’ll assess the claim and let you know the next step.
Products from other brands
Some products we sell, such as b.box, are made by third-party brands and may also be covered by that brand’s own warranty or product-support policy.
If you purchased the product directly from Little Renegade Company, contact us first and we’ll help you with the next step.
AUSTRALIAN CONSUMER LAW
Your consumer rights are protected.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Our Store Credit return policy, sale-item conditions and product warranty do not remove any rights you may have under Australian Consumer Law.
NEED A HAND?
CONTACT US
Need help with a return or product issue?
Send us your order details and as much information as possible and we’ll help with the next step.
