Australian orders include tracking as standard, with tracking details emailed once your order is on the way.
DELIVERY INFORMATION
Shipping
Simple, tracked shipping from the Gold Coast, Australia. Find current rates, delivery information and tracking help below.
Standard shipping is free on Australian and New Zealand orders over $120. *Adventure Mats shipped to New Zealand attract an additional $15 shipping charge.
Choose Express at checkout for Australian orders if your purchase is time-sensitive.
Free standard shipping on AU & NZ orders over $120*
Free standard shipping applies to Australian and New Zealand orders over $120. *Adventure Mats shipped to New Zealand attract an additional $15 shipping charge.
SHIPPING RATES
What does shipping cost?
All prices are in AUD.
AUSTRALIA
Australian Shipping
Tracked
Orders under $120
Standard Post$10
Standard Post + Insurance$13
Express$14
Express + Insurance$16
Orders over $120
Standard PostFREE
Standard Post + Insurance$4
Express$6
Express + Insurance$8
NEW ZEALAND
New Zealand Shipping
International
Orders under $120
Standard Shipping$15
Orders over $120
Standard ShippingFREE*
Tracked Shipping$7
*Adventure Mat shipping to New Zealand
Adventure Mats are excluded from free New Zealand shipping. An additional $15 shipping charge applies and will be invoiced separately before dispatch.
OTHER INTERNATIONAL LOCATIONS
International Shipping
Worldwide
International orders
Standard Shippingfrom $17
Free shipping over $120 does not apply to destinations outside Australia and New Zealand. International shipping costs vary depending on your destination and the size and weight of your order. If the final shipping cost is higher than the amount paid at checkout, we will contact you with the additional shipping cost once your order has been packed and weighed. Any additional shipping charge must be paid before dispatch.
DELIVERY
How your order gets to you
Australia Post
Orders are shipped using Australia Post and tracking details are sent by email once your parcel has been dispatched.
We aim to dispatch within 2 business days
Orders are processed Monday to Friday from the Gold Coast, Queensland. During major promotions and launches, processing may take a little longer.
Use a secure delivery address
Where permitted, parcels may be safe-dropped if nobody is home. We recommend using a secure address, PO Box or business address if your home is unattended during the day.
Choose Express
If your Australian order is time-sensitive, please choose Express shipping at checkout. Express shipping speeds up the postal journey but does not bypass order processing time.
Want an Australia Post delivery estimate?
CHECK DELIVERY TIMES →
Use Australia Post's delivery calculator for an estimate to your postcode.
TRACKING
Track your order
ONCE YOUR ORDER LEAVES US
TRACK WITH AUSTRALIA POST
Your tracking number will be emailed to you
Use the tracking link in your dispatch email, or enter the tracking number directly on the Australia Post website.
Order taking longer than expected?
Check your tracking first. If the tracking information is unclear or your parcel appears delayed, contact us with your full name and order number and we will help investigate.
INTERNATIONAL ORDERS
Duties, taxes & customs
Import duties and taxes are the customer's responsibility.
Orders shipped outside Australia may be subject to local import duties, taxes or customs charges. These charges are set by the destination country and are not controlled by Little Renegade Company.
We recommend checking with your local customs authority before ordering if you are unsure what charges may apply.
SHIPPING FAQS
A few things worth knowing
Who do you ship with?
We use Australia Post for our deliveries. Tracking information is emailed once your order has been dispatched.
How long does shipping take?
We aim to process orders within 2 business days, Monday to Friday. Delivery time after dispatch depends on your location and the shipping service selected.
What if my order has not arrived?
Check your tracking first. If the tracking does not explain the delay, contact us with your name and order number and we will help investigate.
What happens if my parcel is lost, damaged or stolen in transit?
Once a parcel has left our premises, delivery is handled by the carrier. Optional shipping insurance is available at checkout for additional peace of mind. If there is a delivery issue, contact us and we will help you with the next steps.
Do I have to pay import duties or taxes?
Possibly. International orders can attract duties, taxes or customs charges set by your destination country. These charges are the customer's responsibility.
NEED A HAND?
CONTACT US
Still have a shipping question?
Send us your order number and your question and we’ll help you as quickly as we can.
