Customer Care

 

    

ABOUT US

Hi, my name is Amy and I am the owner of Little Renegade Company. My mini me Avalon Renegade is the namesake and inspiration behind the brand. Before being a mum, I used to sew bibs and clothing for my soon-to-be mummy friends. I have always had an interest in design and chose to be creative in a classroom with 25 5 year olds as my profession.

In 2014, when on maternity leave from teaching and when Avalon was a few months old, I searched and searched for a baby hat that was not covered in an unfashionable baby print and also one that fit her little head. After being underwhelmed with what I could find or would actually fit, I decided to create my own range of baby caps that were tiny and could adjust and grow at the same rate she was. Caps that were fashionable, affordable and great quality. The rest is history! As the brand has evolved, so has our style and range.

Little Renegade Company’s home is on the sunny Gold Coast, Australia but you can find us in over 100 stores across 4 different countries! I hope to see your little one wearing LRC during their everyday adventures soon!

Follow us on Instagram @little.renegade.company_ 

Follow us on Facebook www.facebook.com/littlerenegdecompany

Follow us on Pinterest www.pinterest.com.au/littlerenegadecompany

To make shopping on our website easier, we have compiled a list of FAQ's - frequently asked questions below.

Amy xx

 

 

 contact

CONTACT

How can I contact you?

You can contact us by sending us an email at hello@littlerenegadecompany.com.au or you can pop on over to Instagram or Facebook and send us a message and while you are there have a look at our happy customers! We aim to respond to all email enquiries within 48 hours.

You can also message us via the dialogue box on our website.

Instagram www.instagram.com/@little.renegade.company_ 

Facebook www.facebook.com/littlerenegdecompany

 

Where are you located?

We are based out of the Gold Coast, Australia.

 

Can I come to you to browse and collect my order?

Unfortunately at present we are online only and do not have a shopfront or do any local markets. We do not provide pickup as an option.

You can alternatively find a STOCKIST near you here to see our products in person.

 

 products

PRODUCTS

When do you restock your items?

We periodically restock our products. Please CONTACT US if there is something in particular that you are after that is showing as sold out and we can let you know if/when they are expected to return.

 

Sizing

All of our products are listed in Australian sizing and most of our individual listings will have the approximate flat front measurements in centimetres to help you decide on the correct size. Please refer to the following charts when deciding on sizes of hats and bags.

What size hat should I buy?

What size bag should I buy?

bag size guide

 

 shipping

SHIPPING

How much does shipping cost?

Australia

FLAT RATE of $9 (tracked)

EXPRESS Shipping $13 (tracked)

FREE Shipping for orders over $101 (tracked)

New Zealand

FLAT RATE of $15 (not tracked, signature on delivery)

TRACKED Shipping $18 

FREE Shipping for orders over $101 (not tracked, signature on delivery)

When spending over $101, add $8 if you want your order TRACKED.

International

FLAT RATE of $15 (not tracked Signature on delivery)

TRACKED Shipping $20

FREE Shipping for orders over $101 ( not tracked Signature on delivery) 

Add $10 if you want it TRACKED.

  

Who do you ship your orders with?

All orders are shipped using Australia Post and a tracking number is sent via email. You must provide a secure address as the courier will safe drop your parcel if you are not at home. 

 

How long does shipping take?

We aim to process orders within 24 hours of being received (Monday to Friday) and packages are sent from Burleigh Heads, QLD 4220. You can calculate the shipping time to your postcode here.

If your purchase is urgent, please pay for express postage. 

 

How do I track my order?

Once your order has been packed and has left our warehouse, you will receive an email with a tracking number to track your parcel with Australia Post. Please check the tracking here

 

I have not received my order yet…

If you have not received your items within the estimated business days, please check your tracking number here. If the tracking information is not helpful, please email us with your full name and order number and we will look into your delivery immediately. In most cases, this means that an attempted delivery has occurred and that your parcel is waiting for you at your nearest post office for collection. We will help you as much as we can when it comes to this. 

 

Once the orders have left our premises we do not accept responsibility for lost, damaged or stolen during transit. All products are inspected and wrapped appropriately for protection before leaving our warehouse. We recommend sending regular post articles to either a post office box or business should your home be unattended during the day.

 

Do I have to pay import duties or taxes on my international order?

Orders to countries outside Australia may be subject to import duties and/or tax fees in which LITTLE RENEGADE COMPANY unfortunately does not have control over and thus cannot be held responsible for. These remain the responsibility of the customer. We recommend you contact your local customs regarding taxes and duties payable before placing your order.

 

 

 orders

ORDERS

Can I change my order?

We process orders as quickly as possible, but we’ll do our best to accommodate any changes to your order if your order has not left our premises. The best way to change an order is to email us straight away, giving us as much detail as possible hello@littlerenegadecompany.com.au

 

Can I change my shipping address?

Please contact us immediately if you have checked out using an incorrect shipping address. If your order has not yet been sent, we may be able to change the shipping label as instructed, however if your order has already been dispatched we are unable to change this.

 

How do I use a discount code?

A discount code can be entered in the 'Discount Code' box at checkout. This box shows up in the order summary section at checkout.

Please note that only one discount code can be used per purchase.

 

How do I get free shipping?

If you are eligible for free shipping, this will automatically be applied at checkout. Please note that free shipping is calculated after you apply any available discounts to your shopping cart.

 

 

 

 payment

PAYMENT

What payment options do you accept?

We accept all major credit cards including Visa, MasterCard and American Express.

We also accept PayPal and GPay and mobile users can use Apple Pay.

If you are wanting to pay for your order in installments, we accept AfterPay and Zip Pay and Zip Money.

Please note that all prices are processed in Australian Dollars (AUD) at checkout. International orders are subject to currency conversion at the time of purchase.

 

 

 returns

RETURNS

Do you accept returns?

Yes, we want all of our customers to purchase with confidence from us. We understand that buying on the internet can sometimes be tricky and that sometimes you may have ordered the wrong size or not run the colour choice passed your fussy toddler.

We gladly accept returns on full priced items purchased from our online store within fourteen (14) days of delivery and will provide you with an online store credit voucher to the value of your original purchase (less postage) or happily exchange the item for another.

 

How do I return or exchange an item?

Please contact us with the name that you entered at checkout and the order number (if known) and let us know which full priced item you would like to return or exchange.

Send back the items with your return authority number we gave you to:

Little Renegade Company, PO Box 1221, Burleigh Heads, QLD 4220

If you are wanting your product exchanged for another, please also include a pre-paid post satchel with your returned item/s so that we can send your exchange back to you.

We will let you know once your item/s have returned back to us and we will issue you with a store credit if you have not let us know what you would like to exchange it for or have not included a pre-paid satchel.

Our store credits are valid for six (6) months from the date of issue. After the expiration date, we reserve the right to deem any unused credit values null and void. All exchange shipping costs are the responsibility of the customer, except for return of faulty goods.  

The products must be returned to us in its original condition and packaging, not washed, worn or altered in any way and have the original tags and tickets attached. Returned items not received in their original state will be returned to the customer once customer has re-paid the shipping cost. We reserve the right to reject a return if we conclude it is not in a new condition.

 

Do you accept returns on sale items?

We do not accept returns or exchanges on sale items.

 

I think my item is faulty…

We pride ourselves on providing products of the highest standard and quality. If you have received an item which was purchased from our online store with a defect or if you feel your item is faulty, please contact us so we can guide you through the returns process and help resolve the problem as quickly as possible. Please note that we'll need a photo or two showing the defect/fault and will need the name used to purchase the product. If we deem the product as faulty, we will give you a solution to repair, refund or exchange the product if it is within three (3) months of purchase.

If a refund is agreed upon, you will be refunded the cost you paid for the product minus any discounts and shipping fees. You will be refunded the same way you paid.

If you purchased the item/s from one of our awesome stockists, please contact them directly and they will help solve the problem with you.

 

SUPPLY ISSUE

We do our very best to make sure we have all our inventory correct, if for some reason our numbers are out and we cannot fulfill an order, we will issue a refund. If we are unable to fulfill an item its always first in first served. 

 

 

PRIVACY POLICY

What is your privacy policy?

Our privacy policy

When you purchase something from our store, we collect the personal information you give us such as your name, address and email address, in order to provide you the best possible service.

With your consent, we hold this information to send you emails and keep you updated with regards to new products and specials. If you would like to opt out of this service, please contact us anytime at hello@littlerenegadecompany.com.au

We will not provide your personal information to any third party, unless we are required to do so by law, or with your consent.

Our store is hosted on Shopify inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application, however Little Renegade Company retain all rights to this information.   Your data is not used, it is merely stored by Shopify on our behalf, through their secure server behind a firewall.

Payment

We use Paypal, Afterpay and ZipPay to process all payments.  This option allows you to pay any way you like, including with any major credit card, or with your Paypal account.

Little Renegade Company cannot view and does not store any of your credit card details, so rest assured your credit card details are secure and private.  For more information regarding Paypal, Afterpay or ZipPay security and privacy policies, please visit www.paypal.com.au. Or Afterpay’s policy visit  http://www.afterpay.com/en-AU/privacy-policy or ZipPays policy visit https://zip.co/privacy

Google analytics and cookies

We use google analytics and cookies in order to enhance the experience for our customers.

Changes to the Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently.

If you would like to: access, correct, amend or delete any personal information we have about you, or simply want more information, please contact us at hello@littlerenegadecompany.com.au

 

Can I request my personal data?

Yes. Please fill out the form located here.

 

 

 

 

WHOLESALE

Do you offer wholesale on your products?
Yes! Little Renegade Company is stocked in kids boutiques, homewares stores, pharmacies and gift shops Australia-wide and internationally.
For more information on your nearest stockist please see our STOCKISTS page or email us at hello@littlerenegadecompany.com.au
To enquire about stocking Little Renegade Company in your store please fill out the form here or please send an email to amy@littlerenegadecompany.com.au and we will start the application process!