Can I change my order?
We process orders as quickly as possible, but we’ll do our best to accommodate any changes to your order if your order has not left our premises. The best way to change an order is to email us straight away, giving us as much detail as possible firstname.lastname@example.org
Can I change my shipping address?
Please contact us immediately if you have checked out using an incorrect shipping address. If your order has not yet been sent, we may be able to change the shipping label as instructed, however if your order has already been dispatched we are unable to change this.
How do I use a discount code?
A discount code can be entered in the 'Discount Code' box at checkout. This box shows up in the order summary section at checkout.
Please note that only one discount code can be used per purchase.
Discount code must be applied at the time of purchase, no amendments can be made once order is processed.
How do I get free shipping?
If you are eligible for free shipping, this will automatically be applied at checkout. Please note that free shipping is calculated after you apply any available discounts to your shopping cart.
In the event that we can not ship your order we will email you with a solution.
You can find your way back to our Customer Care FAQ's here.